Complaints and Appeals

The IOASD Journal of Business and Management Studies is committed to maintaining a fair, transparent, impartial, and accountable editorial and publication process. The journal ensures that complaints and appeals are handled objectively, confidentially, and in accordance with established principles of publication ethics.

Submission of Complaints
Authors, reviewers, readers, and other stakeholders may submit complaints concerning editorial decisions, peer-review procedures, publication delays, editorial conduct, ethical concerns, or alleged publication misconduct. Complaints should be submitted in writing to the Editorial Office, accompanied by relevant details and supporting evidence where applicable.

Appeals Against Editorial Decisions
Authors may appeal editorial decisions if they believe that a decision was based on a significant factual error, misunderstanding of the manuscript, inappropriate assessment, or procedural irregularity. Appeals must include a clear justification and relevant supporting evidence. Disagreement with an editorial decision alone does not constitute sufficient grounds for an appeal.

Review and Investigation
All complaints and appeals will be carefully examined by the Editorial Office. Where necessary, the journal may request additional information, consult independent subject experts, or conduct further editorial assessment to ensure an impartial resolution.

Complaints Against Editors and Reviewers
Complaints involving editors, reviewers, or editorial staff will be referred to an appropriate senior editorial authority or independent representative to ensure fair and unbiased assessment.

Decisions and Outcomes
Following assessment, the journal will communicate its decision to the concerned parties. An appeal may result in confirmation, reconsideration, or revision of the original editorial decision. Decisions will be based on available evidence and applicable publication ethics standards.

Confidentiality and Fair Treatment
All complaints and appeals will be handled confidentially and without discrimination, intimidation, or retaliation. Information will only be shared with individuals directly involved in the investigation or resolution process, where appropriate.

The IOASD Journal of Business and Management Studies is committed to resolving complaints and appeals responsibly while safeguarding editorial independence, publication ethics, and the integrity of scholarly communication.