At IOASD Publisher, we strive to provide a seamless and efficient publishing experience for our authors and researchers. We understand that circumstances may arise where a refund request might be necessary. To maintain transparency and fairness, our refund policy is as follows:

Eligibility for Refund

Refunds may be considered under the following circumstances:

• Duplicate Payment: If an author makes a duplicate payment for the same submission or service, a refund will be issued for the extra amount paid.
• Technical Error: In case of technical errors or failure in the submission process due to system malfunction, a refund may be requested if the issue prevents publication.

Non-Refundable Fees

Once an article has been submitted for review, no refund will be issued for submission, processing, or publication fees. This includes:

• Editorial and peer-review processing fees.
• Publication fees after the article has been accepted and sent for final production.
• Any fees associated with post-publication services, including promotional services or supplementary materials.

Requesting a Refund

• Refund requests must be submitted in writing to our support team at office@ioasdpublisher.com within 30 days from the date of payment.
• The request should include detailed information about the transaction, including the payment receipt, the reason for the refund, and any relevant correspondence or documents.

Processing Time

Refunds, if eligible, will be processed within 15 business days from the receipt of the refund request. The refund will be issued to the original payment method used for the transaction.

Partial Refunds

In cases where a partial refund may be deemed appropriate (e.g., only part of the service was provided), we reserve the right to determine the refund amount based on the service rendered.

Changes to the Policy

IOASD Publisher reserves the right to amend or update this refund policy at any time. Any changes will be communicated to our users through official channels.

By submitting to IOASD Publisher, authors acknowledge and accept this refund policy. We are committed to providing high-quality services and ensuring the satisfaction of our authors, and we will always aim to resolve any issues in a fair and transparent manner.

For further assistance, please contact our support team at office@ioasdpublisher.com.

Thank you for choosing IOASD Publisher.